Shipping policy

Processing Time

Orders are processed within 1 business day after payment is received. We do our best to ship orders as quickly as possible.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of the items and the destination. We may offer free shipping promotions occasionally, so be sure to check for any ongoing offers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking information on our or the carrier's websites.

Customs and Duties

All orders shipped within Canada are not subject to customs or duties. Customer pays customs and duty charges for U.S.A orders.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to confirm the shipping address. Additional shipping fees may apply for re-shipment.

Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Returns and Refunds

Please refer to our Return Policy page for information about returns and refunds.

Contact Information

If you have any questions or concerns about our shipping policy, please contact our customer service team at info@alpineselection.com or 905-542-3913/ 1-866-542-3963